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Shipping & Delivery Information

Shipping & Delivery Information


Free Shipping on all Orders over $99!!!**

Orders exceeding $99 before tax, receives free shipping within the Continental USA (Alaska, Hawaii excluded)! Orders may be shipped by UPS Ground, Fedex Ground, or USPS Priority Mail.

Continental USA (Alaska, Hawaii excluded) – Free shipping on orders over $99, Flat rate shipping of $7 on orders below $99.

Alaska/Hawaii – We charge a Flat rate shipping cost of $40 for orders to Alaska/Hawaii.  We reserve the right to adjust shipping costs for orders with multiple items. We will contact buyer prior to adjusting costs before shipping.

Canada – We charge a Flat rate shipping cost of $30 for orders to Canada. We reserve the right to adjust shipping costs for orders with multiple items. We will contact buyer to adjust costs before shipping.

Expedited Shipping – Need it there faster? Contact us by email at for a quote.

International shipping is available.  Please email us at to discuss international shipping quotes and options.

No COD shipping services. 

Shipping time: Allow 5-12 business days for delivery depending on your location. 

Tracking numbers will be emailed to the customer as soon as orders are shipped. Small items sent via US Postal mail may not have tracking numbers. 

Money order payments/echecks must clear prior to shipment.

Weights stated on order summary pages are shipping weights only and do not reflect the actual weight of products.

Return Policy

All sales should be considered final. Due to the hygienic nature of bidet seats, bidet attachments, shower bidets & travel bidets, we cannot accept any unit that has been installed or used. If there are any questions about the product or its use, please contact us prior to ordering.

  • Any product that is returned must be in brand new sellable condition.
  • The outer cartons will have to be replaced as well as any parts packages that have been opened.
  • These units will scratch very easily and care must be taken to wrap the units in their original condition before returning.
  • The cost of new cartons (up to $20.00) and any damaged or missing parts bags, manuals, etc. will be deducted from any credit.
  • In addition, we will not refund shipping in either direction or any credit card processing fees.
  • We reserve the right to charge up to a 15% restocking fee for items returned.

Note: Returns must be fully insured & sent via UPS or FedEx Prepaid.

Exchanges will only be accepted for UNTOUCHED - UNOPENED items.  Please contact us prior to returning any items to set up shipment information.

Warranty Policies bidets almost all have a minimum of 6 months manufacturer warranty that begins from the date of receipt.  Several manufacturers have warranties exceeding 1 year, see product listings for specific warranty period. 

Specific warranty terms are sent with each item that is purchased, but can also be obtained by emailing us at

If you have any questions regarding our shipping and return policies, please feel free to email us at or visit our contact us page.